Q: How do I know if my order went through?
A: Once your order is placed, you will receive an email confirmation with your order receipt.
Q: What if I did not receive an email confirmation?
Usually this means your email was invalid or your order did not process correctly. Please email email@example.com
to confirm your order.
Q: What if my shipping address is different than the billing address?
A: Check the box on the checkout page that notes your shipping is different than your billing address. It will allow you to fill out the correct information for the shipping address.
Q: How do I track my order?
You should receive an email when your order ships that contains your tracking number. If you haven’t received this email in 3 business days after your order please email firstname.lastname@example.org
with your order number and we would be happy to send you a tracking number if available (or applicable).
Q: What if I get an error message about security issues?
A: Our payments are securely managed by Paypal and all credit card purchases are securely processed through their system. Sometimes the security systems on personal computers are not compatible with the security used on our checkout page. If you are unable to place the order because of that, please email email@example.com and we would be happy to assist you in placing your order.
Q: What if I am unable to place my order through your website?
This is an uncommon occurrence, but if you are unable to place your order, please email firstname.lastname@example.org
and we will be happy to input your order a different way.
SHIPPING & RETURN POLICY
Q: Do you ship internationally?
A: Yes, at check-out just enter in your country and address, it will calculate your shipping costs for you.
Q: How long will it take to get my order?
A: It will take approximately 4-7 business days to receive your order. *During high volume periods your order may need 1 or 2 more days to be processed and shipped.*
Q: How do I make an exchange?
We only provide exchanges/replacements on goods that arrive damaged. Otherwise, all sales are final; no refunds. Please provide us the following information and include the original receipt in your return shipment.
Full Name on Credit Card Used for Purchase
Name of Gift Giver [if item was gift]
Reason for Return/Replacement
[refund only to original purchaser]
Please ship to:
Ellie Fun Day
1055 E. Brokaw Road
San Jose, CA 95131
Ellie Fun Day only exchanges product if damaged upon delivery. Exchanges take 1-2 business days for processing and 2-3 business days to ship back to you. You will receive an email confirmation regarding your exchange as well as a tracking number. Please note that we may not have the item you would like to exchange in stock. If this happens, we will contact you to let you know of this issue. If the item has a price difference for more than the original product, you will be contacted to charge your credit card the difference. If the item has a price difference for less than the original, the original card will be refunded the difference. Please do not include cash or check.
Q: What if I lost the order receipt for an exchange?
Please email email@example.com
and we would happy to retrieve your order number and receipt for you.
Q: Do I have to pay to ship an exchange?
A:Customers are responsible for shipping returns and exchanges back to our warehouse. Ellie Fun Day will pay for shipping your exchange back to you. We advise using a service that is traceable since Ellie Fun Day is not responsible for items lost in transit back to our warehouse.
Q: I think my order got lost in the mail. What do I do?
A: If you have not received your order in the allotted time, please email firstname.lastname@example.org so we can work out this issue with you.
Q: Can I return or exchange a product I purchased at an EFD event, fair or pop-up shop?
A: Unfortunately, all sales for events are final and we are unable to exchange or return them.