FAQs

Q: How are you saving the world one blankie at a time?

A: We work with partner organizations that employ marginalized women in India specifically helping them become self-sustaining. Our hope is to provide a fair wage, relevant job training and a dignified living for many who are susceptible to human trafficking.

Q: Do your workers get paid a fair-wage?

A: Absolutely, we make sure that all of our partners employ fair-wage practices in hiring. More often than not, our partners go above and beyond just a fair-wage. They provide crisis-counseling, education, and housing for their women. Poverty alleviation is a holistic effort.

Q: What does Ellie Fun Day mean?

A: Ellie Fun Day is named after our founder’s baby blanket which she called “elephant pei” (pei = blanket in Chinese) Read the story here!

Q: Where can I buy an Ellie Fun Day blanket? 

A: We sell them online and at selected fine retailers.

Q: How do I take care of my Ellie Fun Day blanket?

A: Because of it’s hand-stitched design we recommend a very gentle/hand wash (if you put it into a wash bag, even better.). Tumble dry low…it’s best warm right out of the dryer. No need for ironing, it just adds to the snuggly nature of it.

 

CUSTOMER CARE

Thank you for choosing to change lives with your purchase! We want you to have a great experience with our products, so if your question is not answered in the below responses please don’t hesitate contacting us by email.

email:
hello@elliefunday.com

Ordering

Q: How do I know if my order went through?
A: Once your order is placed, you will receive an email confirmation with your order receipt.

Q: What if I did not receive an email confirmation?
A: Usually this means your email was invalid or your order did not process correctly. Please email hello@elliefunday.com to confirm your order.

Q: What if my shipping address is different than the billing address?
A: Check the box on the checkout page that notes your shipping is different than your billing address. It will allow you to fill out the correct information for the shipping address.

Q: How do I track my order?
A:You should receive an email when your order ships that contains your tracking number. If you haven’t received this email in 3 business days after your order please email hello@elliefunday.com with your order number and we would be happy to send you a tracking number if available (or applicable).

Q: What if I get an error message about security issues?
A: Our payments are securely managed by Paypal and all credit card purchases are securely processed through their system. Sometimes the security systems on personal computers are not compatible with the security used on our checkout page. If you are unable to place the order because of that, please email hello@elliefunday.com and we would be happy to assist you in placing your order.

Q: What if I am unable to place my order through your website?
A: This is an uncommon occurrence, but if you are unable to place your order, please email hello@elliefunday.com and we will be happy to input your order a different way.

Shipping

Q: Do you ship internationally?
A: Presently we are only able to ship to the US.  Just follow the steps during the check out process to get our products to your doorstep. If you’re interested in having us deliver outside of the US, email us at hello@elliefunday.com.

Q: How long will it take to get my order?
A: It will take approximately 4-7 business days to receive your order. *During high volume periods your order may need 1 or 2 more days to be processed and shipped.*

Q: How do I make an exchange?
A: We only provide exchanges/replacements on goods that arrive damaged. Otherwise, all sales are final; no refunds. Please provide us the following information and include the original receipt in your return shipment.

Order Number
Order Date
Full Name on Credit Card Used for Purchase
Name of Gift Giver [if item was gift]
Reason for Return/Replacement [refund only to original purchaser]
Phone Number
Email

Please ship to:

Attn: Returns/Exchanges
Ellie Fun Day
1055 E. Brokaw Road
Suite #30-303
San Jose, CA 95131

Ellie Fun Day only exchanges product if damaged upon delivery. Exchanges take 1-2 business days for processing and 2-3 business days to ship back to you. You will receive an email confirmation regarding your exchange as well as a tracking number. Please note that we may not have the item you would like to exchange in stock. If this happens, we will contact you to let you know of this issue. If the item has a price difference for more than the original product, you will be contacted to charge your credit card the difference. If the item has a price difference for less than the original, the original card will be refunded the difference. Please do not include cash or check.

Q: What if I lost the order receipt for an exchange?
A: Please email hello@elliefunday.com and we would happy to retrieve your order number and receipt for you.

Q: Do I have to pay to ship an exchange?
A: Customers are responsible for shipping returns and exchanges back to our warehouse. Ellie Fun Day will pay for shipping your exchange back to you. We advise using a service that is traceable since Ellie Fun Day is not responsible for items lost in transit back to our warehouse.

Q: I think my order got lost in the mail. What do I do?
A: If you have not received your order in the allotted time, please email hello@elliefunday.com so we can work out this issue with you.

Q: Can I return or exchange a product I purchased at an EFD event?
A: Unfortunately, all sales for events are final and we are unable to exchange or return them.